RMA Form.docx

Product and Service Terms of Guangzhou Changfan Intelligent Technology Co., Ltd. — Network Security Industrial Computers, GPU Servers, Embedded Systems, AI Edge Boxes and Mini PCs (OEM/ODM Customization)

Effective Date: October 8, 2026
Applicable Website: www.cfitsi.com
Operating Entity: Guangzhou Changfan Intelligent Technology Co., Ltd.
Version: V2.0

1. Definitions and Interpretation

1.1 “Company”, “Changfan Intelligent”, “we”, “us” or “our” means Guangzhou Changfan Intelligent Technology Co., Ltd.

1.2 “Customer” or “you” means any natural person or legal entity that purchases products from the Company through the independent website, quotation, proforma invoice, sales contract or other means.

1.3 “Products” means network security industrial computers, servers, mini PCs, embedded systems, industrial motherboards, network communication equipment and related accessories produced or sold by the Company.

1.4 “OEM” means original equipment manufacturing, where the customer provides the brand, design, specifications or technical requirements and the Company manufactures the products.

1.5 “ODM” means original design manufacturing, where the Company completes the product design, research and development or solution, and the customer sells under its own brand.

1.6 “Order” means a purchase request submitted by the customer and confirmed by the Company, including website orders, quotations, PIs or sales contracts.

1.7 “Working Day” means a statutory working day in the People’s Republic of China, excluding Saturdays, Sundays and statutory holidays.

1.8 “Shipment” means the Company delivers the goods to a carrier or a logistics provider designated by the customer. It does not mean that the goods have arrived at the customer’s designated location.

1.9 “RMA” means Return Merchandise Authorization.

2. General Provisions and Scope of Application

2.1 These Terms apply to products and services sold by Guangzhou Changfan Intelligent Technology Co., Ltd. through the independent website www.cfitsi.com and associated channels.

2.2 The Company mainly engages in network security industrial computers, industrial servers, mini PCs, embedded systems, industrial motherboards, AI edge boxes, network communication equipment and related accessories, and provides OEM and ODM customization services.

2.3 By placing an order, making payment on this website, or signing a quotation, proforma invoice or sales contract, the customer is deemed to have read, understood and agreed to these Terms.

2.4 Priority of Documents: If the parties sign a separate written contract, the written contract shall prevail. In the absence of a written contract, the following order of priority shall apply: Sales Contract → Proforma Invoice (PI) → Quotation → these Product and Service Terms → general website descriptions. If website display information conflicts with the above documents, the above documents shall prevail.

2.5 These Terms apply to both business customers and individual consumers. If applicable law contains mandatory protection provisions for individual consumers, such provisions shall apply. Business customers shall be governed by the B2B provisions of these Terms.

2.6 These Terms are formulated in accordance with the Civil Code of the People’s Republic of China, the E-Commerce Law of the People’s Republic of China, the Law of the People’s Republic of China on the Protection of Consumer Rights and Interests, the Product Quality Law of the People’s Republic of China and other laws and regulations. If these Terms are inconsistent with mandatory legal provisions, the legal provisions shall prevail.

3. Product Information and Orders

3.1 Product images, parameters, configurations, inventory and prices displayed on the website are for reference only. The final specifications shall be subject to the specification sheet, quotation, PI or sales contract confirmed by both parties.

3.2 Formation of Order: An order is formed only after the customer submits the order and the Company sends an order confirmation notice or receives payment. The Company has the right to refuse or cancel an order due to pricing errors, insufficient inventory, risk control review, export control or other reasons, and shall refund any amount already paid.

3.3 OEM/ODM Customized Orders: The specification sheet, BOM list, appearance, LOGO, packaging, testing standards, delivery time and price must first be confirmed. The order is formed after written confirmation by both parties.

3.4 Order Cancellation:

(1) Standard Product Orders: The customer may cancel by written notice before shipment. If cancellation occurs within 30 days before shipment, a liquidated damage of no more than 30% of the order amount shall be charged (limited to actual losses; if the liquidated damage is deemed too high, it shall be adjusted according to law), together with direct costs already incurred.

(2) OEM/ODM Customized Orders: After payment of the advance payment, cancellation is generally not supported. If the customer insists on cancellation, the actual costs incurred for material procurement, tooling, engineering, etc. shall be borne by the customer, and the remaining balance of the advance payment shall be refunded after deducting such costs.

3.5 Partial Shipment: The Company has the right to decide on partial shipment based on inventory, production or logistics conditions. Each shipment shall be deemed an independent sale, and the customer shall inspect according to the actual quantity received.

4. Price, Payment and Invoices

4.1 Product prices shall be subject to the website, quotation or PI. Whether the price includes tax, freight or customs duties shall be based on the specific quotation. If not indicated, the price by default excludes freight, customs duties and import taxes.

4.2 Payment methods include corporate bank transfer, T/T wire transfer, credit card, PayPal, Alipay, WeChat Pay, etc., subject to the checkout page or PI.

4.3 Standard product orders generally require full payment before shipment. OEM/ODM customized orders generally require 50% advance payment, with the balance paid before shipment. The specific ratio shall be subject to the PI or contract.

4.4 For domestic orders, VAT ordinary invoices or special invoices may be issued. The customer must provide accurate invoicing information. For overseas orders, the invoice type shall be subject to local regulations and mutual agreement. Electronic invoices and paper invoices shall have the same legal effect.

4.5 Customs duties, import taxes, customs clearance fees, warehousing fees, etc. arising from overseas orders shall be borne by the customer, unless otherwise agreed in writing by both parties that the Company shall bear them.

4.6 Late Payment: If the customer fails to pay on time as agreed, the Company has the right to charge overdue interest at a monthly rate of 1.5% (or the highest rate permitted by law, whichever is higher), and has the right to suspend shipment, suspend after-sales service, or lien the goods and sell them otherwise.

4.7 Hardware Price Fluctuation and Order Price Adjustment:

(1) Quotation Validity: If the quotation or PI states a validity period, the stated period shall prevail. If not stated, the default quotation validity period is 7 calendar days. After expiration, the Company has the right to re-quote based on market conditions.

(2) Price Lock: After the order is confirmed and the customer has paid the advance payment or full payment, the price shall generally be locked and not adjusted due to market component price fluctuations. However, the following exceptions apply: if more than 30 days have passed since order confirmation and shipment has not occurred, and during such period the market price of major components (such as CPU, memory, hard disk, chip, network card, etc.) fluctuates by more than 10%, the Company has the right to negotiate a price adjustment with the customer.

(3) OEM/ODM Customized Orders: Due to longer material procurement cycles, if the prices of major components rise significantly, the Company shall notify the customer in writing within 3 working days after discovery and provide market price evidence. Both parties shall negotiate a new price or adjustment plan within 5 working days.

(4) Customer’s Option: If the customer does not agree to the price adjustment, it has the right to cancel the order. The Company shall refund the amount already paid by the customer (excluding interest). Costs already incurred for customized material procurement, tooling, engineering, etc. shall be borne by both parties through negotiation. If cancellation is due to the customer’s reasons, it shall be handled according to Article 3.4 of these Terms.

(5) Exchange Rate Fluctuation: For overseas orders, if severe exchange rate fluctuations cause significant cost changes, both parties may negotiate a price adjustment with reference to this clause.

(6) Notice and Negotiation: Any price adjustment requires written notice from the Company and written confirmation from the customer before taking effect. Before confirmation, the Company shall not unilaterally deduct payment or ship goods.

5. Delivery Period and Shipment

5.1 Domestic Shipment Period.

For domestic standard in-stock products, after order confirmation and receipt of payment, the Company shall arrange shipment within 3 working days (i.e., the domestic shipment period is 3 days, postponed for statutory holidays). Shipment means the Company delivers the goods to the carrier and does not mean the goods have arrived at the customer’s designated location.

5.2 Domestic Arrival Time: After shipment, it is usually 3–8 working days, subject to the actual timeliness of the logistics carrier. Transit time is not included in the shipment period.

5.3 Out-of-Stock Handling: If inventory is insufficient, customer service will promptly notify the customer. The customer may choose to wait for restocking, change the model, or apply for a refund.

5.4 OEM/ODM Customized Orders: The delivery time shall be subject to the contract, PI or scheduling confirmation signed by both parties, usually 10–20 working days or otherwise negotiated. Sampling, tooling and special material procurement time shall be counted separately.

5.5 Overseas Orders: The shipment period, transportation method, freight, insurance, customs clearance and trade terms shall be subject to mutual agreement.

5.6 Shipping Method: By default, carriers such as SF Express, Deppon, Kuayue, JD Logistics and international express are used. The customer may designate a carrier, and any additional costs arising therefrom shall be borne by the customer.

5.7 Trade Terms and Risk Transfer:

(1) Domestic Orders: By default, the Company designates the carrier, and the risk of goods passes when delivered to the carrier. If door-to-door delivery is agreed by both parties, the risk transfer point shall be upon customer signature.

(2) Overseas Orders: Trade terms (FOB/CIF/DDP/EXW, etc.) shall be subject to the contract or PI. If not agreed, overseas orders shall by default adopt FCA (Free Carrier, designated place: Guangzhou).

(3) If the customer designates a carrier or freight forwarder, the risk passes when the goods are delivered to such carrier or freight forwarder.

6. Packaging, Inspection and Signing

6.1 Products are packaged in industrial standard packaging to ensure transportation safety. Custom packaging, neutral packaging or branded packaging must be separately confirmed in the order.

6.2 The customer shall inspect the outer packaging on the spot when signing. If damage, deformation, water damage, shortage, etc. are found, please take photos/videos and refuse acceptance, or contact customer service immediately.

6.3 The customer shall inspect the product model, quantity and appearance within 3 working days after signing. If quality problems, wrong shipment or shortage are found, the customer shall notify the Company in writing and provide the order number, photos, videos, logs and other evidence. Latent defects are not subject to the foregoing inspection period, and the customer may raise objections within a reasonable period after discovery.

6.4 If no objection is raised within the time limit, the goods shall be deemed accepted, but this does not affect the customer’s right to claim warranty rights under these Terms.

7. Warranty and After-Sales Service

7.1 Standard Warranty Period: Calculated from the date of shipment (for individual consumer orders, from the date of signing).

• Industrial computer/server complete machines: 24 months; or as agreed in the contract.
• Mini PCs: 24 months; or as agreed in the contract.
• Accessories and consumables: 12 months, or as marked on the product page.
• OEM/ODM customized products: 24 months by default, or as agreed in the contract.

7.2 The customer may separately purchase extended warranty service, up to a maximum of 5 years, subject to the extended warranty quotation.

7.3 Warranty Scope: Under normal use conditions, if a failure is caused by the product’s own hardware quality problems, the Company shall be responsible for repair or replacement. The specific handling method shall be decided by the Company based on the fault situation.

7.4 The following circumstances are not covered by free warranty:

(1) Human damage, water ingress, drop damage, lightning strike, abnormal voltage, electrostatic damage;
(2) Unauthorized disassembly, modification, or non-authorized repair;
(3) Software, system, data, consumables, third-party accessories;
(4) Use beyond the environment or load specified in the product specification;
(5) Damage caused by force majeure.

7.5 RMA After-Sales Process: Customer contacts customer service → provides order information and fault evidence → the Company determines remote support or return-to-factory repair → RMA application form (see downloadable attachment on the page) → customer returns the goods according to RMA instructions → repair/replacement and return. Returns without an RMA number may be refused by the Company. After receiving the returned product, the Company will complete inspection and repair within 7–15 working days and send it back (if special circumstances such as spare parts shortage require extension, the customer will be notified promptly).

7.6 For non-human-caused failures within the warranty period, domestic return repair freight shall be borne as follows: the customer bears the outgoing freight, and the Company bears the return freight to the customer after repair; unless otherwise agreed in writing by both parties. For out-of-warranty or human-caused failures, the costs shall be borne by the customer.

7.7 Technical Support: The Company provides telephone, email and remote technical support. Service hours are 08:30–18:00 Beijing time on working days. Inquiries and fault reports during working hours will be responded to within 2 hours.

7.8 Extended Warranty and Spare Parts: The customer may separately purchase extended warranty service, spare parts or complete machine replacement service, subject to quotation.

7.9 Complaints and Feedback: If the customer is dissatisfied with product quality or service, it may contact the Company through the contact information in Chapter 16. The Company will accept and provide feedback on progress within 2 working days.

8. Return and Exchange Policy

8.1 Industrial customized products, OEM/ODM products, opened products, rack-mounted products, installed products, products with data written, or products affecting secondary sales are generally not eligible for return or exchange for non-quality reasons. For products unsuitable for return due to their nature (such as products customized according to customer requirements), the Company will provide prominent notice during the purchase process and obtain customer confirmation.

8.2 Standard Product Returns (Non-Quality Reasons): For unopened, unused standard products that do not affect secondary sales, business customers may apply for return within 14 days after signing, subject to the Company’s written consent and RMA authorization, and shall bear round-trip freight and a restocking fee not exceeding 35% of the order amount (limited to the Company’s actual losses). Individual consumers purchasing products online have a statutory seven-day no-reason return right. If the returned goods remain intact, the Company shall refund the price within 7 working days from the date of receiving the returned goods, and return freight shall be borne by the consumer. Opened, rack-mounted or installed products are not accepted for return for non-quality reasons.

8.3 Quality Returns: If within the warranty scope, they shall be handled according to Article 7 of these Terms. Returns must obtain an RMA number in advance. Returns without an RMA number may be refused by the Company.

8.4 Refunds: After the returned goods pass inspection, the Company shall refund through the original payment channel within 7–15 working days. Cross-border payment fees and exchange losses shall be borne by the customer. The actual arrival time shall be subject to the processing time of the payment institution or bank.

8.5 If applicable law contains mandatory return and exchange provisions for individual consumers, such provisions shall apply.

9. OEM/ODM Customization Terms

9.1 Sampling and Tooling: Sample fees, tooling fees, engineering fees, certification fees, etc. shall be subject to the quotation. Whether they are deducted when mass production reaches the agreed quantity shall be subject to mutual agreement.

9.2 Minimum Order Quantity: The MOQ for OEM/ODM orders shall be subject to the quotation or contract.

9.3 Specification Confirmation: Both parties shall confirm in writing the specification sheet, BOM, appearance, LOGO, packaging, labels, testing standards and acceptance standards. Any changes after confirmation require written consent of both parties and may affect delivery time and price.

9.4 Delivery Time: Calculated from the date of sample confirmation, receipt of advance payment and confirmation of all technical documents, subject to the contract.

9.5 Acceptance: Acceptance shall be carried out according to the acceptance standards confirmed by both parties, and reasonable tolerances consistent with industry practice shall be allowed.

9.6 Ownership of Intellectual Property:

(1) OEM Model: Intellectual property rights in design drawings, specifications, LOGO, software, etc. provided by the customer belong to the customer. The Company only produces according to the customer’s requirements and does not claim related intellectual property rights.

(2) ODM Model: Intellectual property rights in product design, technical solutions, molds, software, etc. independently completed by the Company belong to the Company. The customer obtains a non-exclusive, non-transferable right to use the product.

(3) Joint Development Model: The ownership of intellectual property rights in technical achievements jointly developed by both parties shall be agreed in writing in the contract; if not agreed, they shall be jointly owned by both parties.

(4) Ownership of custom molds shall be subject to the contract. If not agreed in the contract, the molds shall belong to the Company, and the customer shall have priority right to use.

9.7 Confidentiality: Both parties shall bear confidentiality obligations for technical materials, business information and customer information learned during cooperation, and shall not disclose them to any third party without the other party’s written consent.

9.8 Balance Payment and Shipment: If the customer fails to pay the balance as agreed, the Company has the right to delay shipment or lien the goods. Storage fees and liquidated damages arising therefrom shall be executed according to the contract.

10. Intellectual Property and Compliance

10.1 The content, trademarks, images, software, technical documents, etc. on this website belong to the Company or relevant rights holders. Without permission, no one may copy, disseminate, reverse engineer or use them for commercial purposes.

10.2 The customer shall not use the Company’s products for illegal purposes, including but not limited to network attacks, intrusion, data theft, and dissemination of malware. The customer shall comply with the laws and regulations of the People’s Republic of China and the country/region where the product is used or destined.

10.3 Export Control: The customer shall comply with export control, sanctions, cybersecurity and data compliance requirements of China and the destination country/region, including but not limited to the U.S. EAR and China’s Export Control Law. Consequences caused by customer violations shall be borne by the customer.

10.4 Software License: Software, systems and firmware provided with the product shall be used according to the corresponding license agreement. The customer shall not crack, reverse engineer or illegally copy them.

10.5 Product Compliance: The Company’s products obtain CE, FCC, RoHS, CCC and other relevant certifications according to target market requirements. Specific certification information shall be subject to the product page or specification sheet.

10.6 Environmental Protection and Recycling: The Company complies with applicable environmental protection regulations (such as EU RoHS and WEEE Directives) and recommends that customers conduct compliant recycling of waste electronic products.

11. Data Protection and Privacy

11.1 The Company processes customer personal information in accordance with applicable data protection laws and regulations, including but not limited to:

• If the customer is located in the EU, the General Data Protection Regulation (GDPR) applies;
• If the customer is located in the UK, UK GDPR and the Data Protection Act 2018 apply;
• If the customer is located in China, the Personal Information Protection Law of the People’s Republic of China applies.

11.2 The Company collects and uses customer data only to the extent necessary for ordering, shipping, after-sales support and invoicing, and will not sell customer personal information to unrelated third parties.

11.3 The customer has the right to request access to, correction of, or deletion of its personal information. Please contact cfitsi2021@gmail.com.

11.4 If the independent website uses cookies or similar technologies, the Company will configure a consent mechanism and display a privacy policy in accordance with applicable law. The Privacy Policy constitutes an integral part of these Terms and has the same effect as these Terms.

12. Limitation of Liability

12.1 To the maximum extent permitted by law, the Company’s liability to the customer shall not exceed the actual amount paid for the relevant order.

12.2 The Company shall not be liable for indirect losses, incidental losses, loss of profit, loss of data, loss of goodwill, downtime losses, etc.

12.3 The Company shall not be liable for losses caused by improper use by the customer, third-party products, force majeure, or the customer’s failure to comply with the specification sheet.

12.4 If applicable law does not permit the above limitations, the Company’s liability shall be limited to the minimum extent permitted by law.

12.5 Website information may be updated due to product upgrades. The Company reserves the right to update products, prices and these Terms. For major changes involving customer rights, the Company will provide advance notice through website announcements, email, etc. Existing orders shall still be governed by the terms effective when the order was formed.

13. Force Majeure

If performance is delayed or impossible due to the following events, the Company may be partially or fully exempted from liability, and the delivery time shall be extended accordingly: war, revolution, civil unrest, terrorist attacks, natural disasters (earthquake, flood, typhoon), epidemic, government acts, export controls, sanctions, strikes, logistics disruption, supply chain disruption, power outage, cyber attacks, etc. The affected party shall make reasonable efforts to mitigate losses and resume performance promptly after the effects of the event are eliminated.

The Company shall notify the customer in writing within 15 days after the force majeure event occurs and provide relevant evidence.

14. Governing Law and Dispute Resolution

14.1 These Terms shall be governed by the laws of the People’s Republic of China.

14.2 Disputes arising from these Terms shall be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the people’s court with jurisdiction at the location of Guangzhou Changfan Intelligent Technology Co., Ltd. for litigation, or submitted to the Guangzhou Arbitration Commission for arbitration in accordance with its then-effective arbitration rules. The arbitration award shall be final and binding on both parties.

14.3 For overseas orders, if other governing law or arbitration rules are agreed, the written contract between both parties shall prevail.

15. Miscellaneous

15.1 The Company has the right to update these Terms according to business needs. The updated terms shall take effect from the date of publication on the website and shall apply to orders formed thereafter. Orders formed before publication shall be governed by the original terms, unless otherwise provided by law.

15.2 If any provision of these Terms is invalid or unenforceable, it shall not affect the validity of the remaining provisions.

15.3 Matters not covered by these Terms shall be subject to the contract, PI or quotation signed by both parties.

15.4 Notices and Service: Both parties confirm that the email address, communication address and website announcements specified in the contract, PI or order are valid methods of notice. A notice sent by email shall be deemed served when successfully sent. A notice published on the website shall be deemed served when published.

15.5 Language: These Terms are written in Chinese. If an English or other language translation is provided, the translation is for reference only. In case of inconsistency between different language versions, the Chinese version shall prevail.

16. Contact Information

Company Name: Guangzhou Changfan Intelligent Technology Co., Ltd.
Address: 2/F, No. 25 Guangxing Road, Nansha District, Guangzhou, Guangdong, China
Phone/WeChat/WhatsApp: +86 15113863131
Email: cfitsi2021@gmail.com
Website: www.cfitsi.com
Customer Service Hours: 08:30–18:00 Beijing Time on working days.